Our Privacy Commitment
At Heartcustom, we deeply value your personal privacy. To help you fully understand how we collect, use, and protect your information, we have created this Privacy Policy outlining our online data practices and your rights regarding personal data. This policy is easily accessible on our homepage and at every section where personal information may be requested.
What Is Personally Identifiable Information?
Personally Identifiable Information refers to any data that can be used to identify or contact you individually.
This includes your full name, residential address, phone number, email address, and any other details you submit to heartcustom that link directly to your identity. Our web server does not automatically collect domain or contact details from visitors. We will only gather your personal data when you voluntarily provide it.
You may browse our website anonymously without sharing any private information. Should you choose to submit personal details, such data will be stored and managed in accordance with this policy.
Heartcustom may collect your personal information through the following methods:
Registration & Newsletter Sign‑ups
When participating in promotions, creating an account, or subscribing to our newsletter, you may complete an online registration form. This may require details such as your name, email, mailing address, phone number, and product preference information.
Account Activity & Transactions
If you register an account or complete purchases on our site, we collect data related to your browsing behavior and transaction history. This includes pages visited, content viewed or downloaded, order values, payment details, shipping and billing information, product quantities, pricing, and records of communications with third parties connected to your orders.
Direct Communication
You may reach out to our team via email, phone, written messages, or other contact channels. We retain records of these communications, which may contain personally identifiable details.
If you no longer wish to receive promotional emails from us, please send a request to: support@heartcustom.com
Data We Automatically Collect
When you visit our website, we automatically gather basic device data, including your browser type, IP address, time zone, and stored cookies. We also track browsing activity such as viewed products, referral links, search keywords, and overall site interaction. We refer to this collected data as “Device Information”.
We collect Device Information using standard technical tools:
-
Cookies: Small data files stored on your device with unique anonymous identifiers. You may learn how to manage or disable cookies at
- Log Files: Track site activity and record IP addresses, browser details, service providers, entry/exit pages, and timestamps.
- Web Beacons, Tags & Pixels: Digital tools used to monitor and analyze user browsing patterns.
Additionally, during checkout or purchase attempts, we collect order-related details including your name, billing address, delivery address, payment credentials, email, and phone number. These are defined as “Order Information”.
Within this policy, “Personal Information” covers both Device Information and Order Information.
How We Use Your Information
We primarily use Order Information to process and fulfill purchases, including payment verification, shipping arrangement, invoice issuance, and order confirmation.
We also use your order data to:
- Respond to customer inquiries and updates
- Screen orders for potential fraud or security risks
- Send tailored product updates and promotional content, where you have given consent
Device Information helps us detect fraud, optimize website performance, analyze user browsing habits, and measure the effectiveness of marketing campaigns.
We may share your personal data with trusted affiliated companies and authorized third-party service providers who process data on our behalf. All external partners must follow our privacy standards, maintain confidentiality, and only use your information to complete assigned services. We may also disclose data when legally required, during official government requests, or to prevent fraud, security threats, and technical issues.
Data Protection Measures
We implement robust physical, digital, and administrative safeguards to secure your personal data and prevent unauthorized access, misuse, or disclosure. Our security protocols follow industry standards to protect data accuracy, ensure proper usage, and safeguard customer privacy. Access to sensitive personal data is limited to authorized staff and third-party partners who require it for operational purposes.
Your account safety is also your responsibility. Please protect your passwords, security questions, and all login credentials.
If you suspect your account or personal data has been compromised, contact our support team immediately at support@heartcustom.com. While we apply advanced protection systems, no digital security method is entirely flawless. In the event of a data breach, we will notify affected users and relevant authorities as required by law.
Third‑Party Data Disclosure
We never sell, trade, or resell your personal information to external organizations for commercial purposes. This excludes trusted service providers who assist with website operations, payment processing, order fulfillment, delivery, and customer support, provided they adhere to strict confidentiality agreements.
We may release user data when necessary to comply with legal regulations, enforce website terms, or protect the rights, property, and safety of our brand, customers, and the public.
Data Retention Period
We store your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may extend retention timelines if required by tax regulations, accounting rules, or other legal obligations.
User Content Rights & Terms
All comments, reviews, posts, feedback, images, videos, messages, suggestions, and other content you share on our platform are non‑confidential and publicly accessible.
By submitting user content to
Heartcustom, you grant our brand and affiliates an unlimited, permanent, global, royalty‑free license to use, edit, reproduce, store, distribute, display, and create derivative works from your content across all existing and future digital formats.
You confirm by posting content that:
- You are the original creator and owner of the content
- You have obtained all copyright, trademark, and publicity rights required for publication
- Your content contains no offensive, illegal, defamatory, or inappropriate material
- You are of legal age and eligible to agree to our terms
You authorize us to use your displayed name or username in connection with published content. We may share user content across affiliated platforms and utilize submitted ideas, designs, and techniques for business use without compensation.
User content does not reflect the official views of
Heartcustom We do not guarantee the accuracy or reliability of user posts and assume no liability for third‑party reliance on shared content.
We reserve the right to remove content, restrict posting access, disable accounts, and block IP addresses if user content violates our policies. Our brand assumes no responsibility for damages, losses, or claims resulting from user‑submitted material.
Children’s Privacy Protection
Protecting the privacy of minors is a key priority for our brand. We do not knowingly collect personal information from users under the age of 16, and our website is not designed to attract underage visitors.
Privacy Policy Updates
We reserve the right to revise or update this Privacy Policy at any time. If major changes are made, we will notify customers through official announcements or provide a link to the revised policy. The latest published version remains effective for all stored user data.
Contact Information
If you have any questions, comments, or concerns regarding our Privacy Policy, please reach out to our team via email:
support@heartcustom.com